શિપિંગ

AERIDIAN — SHIPPING POLICY

Effective Date: 12 August 2026
Last Updated: 12 August 2026

At AERIDIAN, we aim to process and deliver every order safely and efficiently across India.

This Shipping Policy explains how orders are processed, dispatched, shipped and delivered when you purchase products from AERIDIAN through our online store.

By placing an order with AERIDIAN, you acknowledge and agree to the shipping terms described below, subject to your rights under applicable Indian law.

1. ABOUT AERIDIAN

Legal Name: RISHI ATULBHAI SUDANI
Trade Name: AERIDIAN
Constitution: Proprietorship
GSTIN: 24SBOPS7907B1Z1

Customer Support Email: hello@aeridian.in
Customer Support Phone: +91 9825406042

Registered Place of Business

Building No./Flat No. 71
Shanti Nagar Housing Society
Laxmi Kant Ashram Road
Katargam
Surat, Gujarat – 395004
India

Principal Place of Business

35 Vishwakarma Industrial Estate
Near Prime Bank
Fulpada Road
Katargam
Surat, Gujarat – 395004
India

2. SHIPPING WITHIN INDIA

AERIDIAN currently ships Products to serviceable locations within India.

Delivery availability depends on the serviceability of the Customer's postal code and the availability of courier services to that location.

Certain remote, restricted, or otherwise non-serviceable locations may not be eligible for delivery.

If a location is identified as non-serviceable after an Order has been placed, AERIDIAN will contact the Customer where reasonably possible to determine an appropriate solution.

3. ORDER PROCESSING

After an Order is successfully placed, AERIDIAN will process the Order for fulfilment.

Orders are generally processed after:

  • successful Order placement;
  • payment confirmation, where applicable;
  • verification of required Order information; and
  • completion of necessary fulfilment checks.

AERIDIAN generally aims to dispatch Orders within 1–3 business days after successful Order confirmation.

Business days generally exclude Sundays and applicable public holidays.

During periods of unusually high demand, product launches, promotional events, sales, holidays or circumstances beyond our reasonable control, processing may take longer.

If a significant processing delay is expected, AERIDIAN will make reasonable efforts to communicate the delay to the Customer.

4. SHIPPING AND DELIVERY TIME

After dispatch, the Order is handed over to the applicable logistics or courier service.

The actual delivery time depends on:

  • destination;
  • postal code;
  • courier serviceability;
  • selected shipping service;
  • weather;
  • transportation conditions;
  • public holidays;
  • operational disruptions;
  • Customer availability; and
  • other circumstances affecting the courier network.

Any delivery date or delivery period displayed during checkout, in an Order confirmation, or through tracking should be treated as the applicable estimate or commitment stated there.

Unless AERIDIAN expressly provides a guaranteed delivery commitment, courier delivery dates are estimates and may change due to circumstances outside AERIDIAN's reasonable control.

5. DELIVERY ESTIMATES

Estimated delivery dates may be displayed during checkout or through the courier tracking system.

Delivery estimates may vary depending on the destination.

As a general indication, deliveries within India may take approximately 3–7 business days after dispatch, depending on the destination and courier service.

Remote or difficult-to-service locations may require additional time.

The actual estimated delivery date shown for your specific Order should be treated as the more relevant estimate.

6. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed during checkout before the Order is completed.

Shipping charges may depend on factors including:

  • Order value;
  • destination;
  • package weight;
  • shipping service;
  • promotional offers; and
  • other applicable commercial conditions.

If free shipping is offered for an Order, the applicable free-shipping conditions will be displayed on the Website or at checkout.

AERIDIAN will not intentionally conceal compulsory shipping charges from the Customer before purchase.

7. ORDER TRACKING

Where tracking is available, AERIDIAN or its logistics partner may provide the Customer with tracking information.

Tracking information may be provided through:

  • email;
  • SMS;
  • WhatsApp or other communication channels, where applicable;
  • the Customer's account; or
  • a courier tracking page.

Tracking information may take some time to become active after the parcel is handed over to the courier.

Courier tracking information is generated by the applicable logistics provider and may occasionally experience delays or temporary inaccuracies.

8. DELIVERY ADDRESS

Customers are responsible for providing an accurate and complete delivery address.

Please verify the following before completing your Order:

  • Customer name;
  • mobile number;
  • house/flat/building number;
  • street/road;
  • locality;
  • city;
  • state;
  • PIN code; and
  • any useful delivery instructions.

AERIDIAN may not be able to change the delivery address after the Order has been dispatched.

If you notice an address error immediately after placing your Order, please contact us as soon as possible.

Email: hello@aeridian.in
Phone: +91 9825406042

AERIDIAN will make reasonable efforts to assist, but an address change cannot be guaranteed once the Order has entered the fulfilment or shipping process.

9. CUSTOMER AVAILABILITY

The Customer should remain reasonably available at the provided delivery address during the expected delivery period.

The courier may contact the Customer using the mobile number provided with the Order.

If the Customer is unavailable, the courier may attempt delivery again according to its operational procedures.

AERIDIAN is not responsible for a delivery failure caused solely by the Customer being unavailable, refusing a legitimate delivery, or providing incorrect delivery information, subject to applicable consumer rights.

10. FAILED DELIVERY ATTEMPTS

If a courier attempts delivery but is unable to complete it, additional delivery attempts may be made according to the courier's procedures.

A delivery may fail because of circumstances such as:

  • Customer unavailable;
  • incorrect address;
  • incomplete address;
  • incorrect PIN code;
  • incorrect mobile number;
  • refusal to accept the parcel;
  • inability to contact the Customer;
  • restricted access to the delivery location; or
  • other circumstances affecting delivery.

Customers should cooperate reasonably with the courier to complete delivery.

11. RETURN TO ORIGIN (RTO)

An Order may be returned to AERIDIAN if the courier is unable to complete delivery after the applicable delivery attempts.

This may occur because of:

  • incorrect address;
  • incomplete address;
  • Customer unavailable;
  • repeated failed delivery attempts;
  • refusal to accept the parcel;
  • incorrect contact information;
  • non-serviceability;
  • Customer-requested cancellation after dispatch where applicable; or
  • other courier-related circumstances.

Such shipments may be classified as Return to Origin (RTO).

Where an RTO occurs, AERIDIAN may contact the Customer where appropriate to determine whether re-shipment is possible.

Additional shipping costs may apply for re-shipment where the failure was caused by incorrect information, refusal, or repeated Customer-side delivery failure, to the extent permitted by applicable law and the applicable Order terms.

Nothing in this section limits any statutory consumer right.

12. CASH ON DELIVERY (COD)

Where Cash on Delivery is offered, COD availability may depend on:

  • postal code;
  • Order value;
  • courier availability;
  • fraud-prevention checks;
  • Product eligibility; and
  • other operational conditions.

COD Orders may be subject to additional verification.

The Customer should accept the parcel only if the Order details are correct and the parcel appears reasonably intact.

AERIDIAN may restrict COD availability for certain Orders or locations where reasonably necessary for fraud prevention or logistics management, subject to applicable law.

13. PREPAID ORDERS

For prepaid Orders, payment must be successfully confirmed before fulfilment.

AERIDIAN does not request Customers to make payments through unofficial personal accounts, personal UPI IDs, unknown links, or unofficial payment channels.

Customers should make payments only through the payment methods presented by AERIDIAN at checkout or through an officially communicated payment process.

14. DAMAGED PACKAGE AT DELIVERY

Customers are encouraged to inspect the external condition of the package at the time of delivery where reasonably possible.

If the package appears:

  • severely damaged;
  • opened;
  • tampered with; or
  • materially compromised,

the Customer should document the condition by taking photographs or video and contact AERIDIAN as soon as reasonably possible.

Please retain the original packaging until the issue has been resolved.

Email: hello@aeridian.in
Phone: +91 9825406042

AERIDIAN will investigate the matter and provide an appropriate resolution in accordance with the applicable Return & Refund Policy and applicable law.

15. PRODUCT DAMAGED DURING TRANSIT

If a Product is damaged during transportation, please contact AERIDIAN as soon as reasonably possible after receiving the parcel.

Please provide:

  • Order number;
  • photographs of the Product;
  • photographs of the packaging;
  • photographs of the shipping label;
  • description of the damage; and
  • any other information reasonably requested for investigation.

AERIDIAN may request additional information or evidence required to investigate a shipping-related complaint.

Where the Product is found to have been damaged during transit and the claim is valid, AERIDIAN will provide an appropriate remedy in accordance with its Return & Refund Policy and applicable law.

16. WRONG PRODUCT RECEIVED

If you receive a Product that does not match your Order, please contact AERIDIAN as soon as reasonably possible.

Examples include:

  • incorrect Product;
  • incorrect size;
  • incorrect colour;
  • incorrect quantity; or
  • materially different Product from the one ordered.

Please provide photographs of the received Product and packaging along with your Order number.

AERIDIAN will investigate the issue and provide an appropriate remedy in accordance with the Return & Refund Policy and applicable law.

17. MISSING ITEM FROM ORDER

If an Order contains multiple Products and one or more Products appear to be missing, please contact AERIDIAN promptly.

The Customer may be requested to provide:

  • Order number;
  • photographs of the package;
  • photographs of the shipping label;
  • photographs of the received contents; and
  • other information reasonably required to investigate the issue.

AERIDIAN will review the fulfilment and shipping records and provide an appropriate resolution where a fulfilment error is established.

18. ORDER MARKED "DELIVERED" BUT NOT RECEIVED

If the courier tracking system shows an Order as delivered but you have not received it, please contact AERIDIAN as soon as possible.

We may investigate the delivery with the applicable courier partner.

The investigation may involve checking:

  • tracking records;
  • delivery scans;
  • delivery attempts;
  • courier records;
  • proof of delivery, where available; and
  • other relevant information.

Customers should also check whether the parcel was received by:

  • a family member;
  • building/security staff;
  • reception;
  • a neighbour; or
  • another authorised person at the delivery address.

AERIDIAN will make reasonable efforts to assist with the investigation.

19. DELAYED DELIVERY

Although AERIDIAN aims to deliver Orders within the estimated delivery period, delays may occasionally occur.

Possible causes include:

  • courier network congestion;
  • extreme weather;
  • public holidays;
  • transportation disruptions;
  • incorrect address information;
  • operational issues;
  • natural disasters;
  • government restrictions;
  • strikes;
  • technical issues; or
  • other circumstances beyond reasonable control.

If an Order is significantly delayed beyond the applicable stated delivery period, the Customer may contact AERIDIAN.

Where applicable law provides a consumer remedy for a delayed delivery, AERIDIAN will comply with that requirement.

The Consumer Protection (E-Commerce) Rules, 2020 specifically address situations where goods are not delivered within the indicated delivery schedule and require appropriate consumer remedies in applicable circumstances.

20. NON-SERVICEABLE LOCATIONS

Some locations may be temporarily or permanently non-serviceable by the available courier network.

If a postal code is determined to be non-serviceable:

  • the Order may not be accepted;
  • the Customer may be contacted for an alternative address where possible; or
  • the Order may need to be cancelled and refunded where applicable.

AERIDIAN will not knowingly retain payment for an Order that it cannot fulfil where a refund is legally or contractually required.

21. REMOTE AND RESTRICTED LOCATIONS

Delivery to remote areas, difficult-to-access locations, islands, border areas, certain rural areas, or other restricted locations may take longer.

Additional restrictions may also apply depending on courier availability.

Where additional shipping charges are applicable, they will be communicated to the Customer before the additional charge is imposed, where reasonably practicable.

22. MULTIPLE PRODUCTS IN ONE ORDER

If an Order contains multiple Products, AERIDIAN may ship the Products together or separately depending on:

  • inventory availability;
  • fulfilment location;
  • packaging requirements;
  • courier arrangements; or
  • operational requirements.

If an Order is shipped in multiple parcels, separate tracking information may be provided where available.

23. PARTIAL SHIPMENTS

Where Products are shipped separately, the Customer may receive more than one delivery.

The Customer will not ordinarily be charged additional shipping merely because AERIDIAN chooses to split an Order, unless otherwise clearly communicated at checkout.

24. SHIPPING PARTNERS

AERIDIAN may use third-party logistics and courier partners to deliver Orders.

The courier partner may vary based on:

  • destination;
  • serviceability;
  • package characteristics;
  • shipping availability;
  • delivery performance;
  • operational requirements; and
  • other legitimate business considerations.

AERIDIAN may change logistics partners without prior notice.

25. DELIVERY INSTRUCTIONS

Customers may provide reasonable delivery instructions where the checkout or courier system permits.

AERIDIAN cannot guarantee that every delivery instruction will be followed because final delivery is performed by the applicable courier service.

Customers should not provide instructions that would create an unsafe or unlawful delivery situation.

26. SHIPPING DOCUMENTS AND INVOICES

Where required, AERIDIAN may provide invoices and other applicable transaction documents electronically.

Invoices may contain information required under applicable tax and consumer laws.

Electronic invoices and transaction records may be retained in accordance with applicable legal and business recordkeeping requirements.

27. SHIPPING INFORMATION AND PRIVACY

Information necessary to fulfil and deliver an Order may be shared with relevant service providers, including logistics and courier partners.

Such information may include:

  • Customer name;
  • shipping address;
  • mobile number;
  • Order information; and
  • information reasonably required for delivery.

AERIDIAN will handle personal information in accordance with its Privacy Policy and applicable law.

28. AI-GENERATED PRODUCT IMAGES AND SHIPPING EXPECTATIONS

AERIDIAN may use AI-generated, AI-assisted, digitally enhanced or composited images to present Products.

Such images may show Products in stylised environments or on digitally generated models.

Shipping a physical Product does not mean that every visual element shown in a promotional image will be physically included with the Order.

Only items specifically described as included in the Product listing or Order are included.

For example, a digitally generated background, model, accessory or environment shown for presentation purposes does not automatically form part of the purchased Product.

Customers should refer to the Product description and Order details to determine what is included.

29. DELIVERY OF PRODUCTS AS DESCRIBED

AERIDIAN aims to ensure that Products delivered to Customers correspond materially with their descriptions and advertised characteristics.

Where an Order is materially different from the Product advertised or ordered, the Customer may contact AERIDIAN for an appropriate remedy.

Nothing in this Shipping Policy limits rights available under applicable consumer-protection law.

30. CHANGES TO SHIPPING POLICY

AERIDIAN may update this Shipping Policy from time to time because of:

  • changes in courier services;
  • changes in delivery areas;
  • changes in business operations;
  • changes in shipping charges;
  • changes in applicable law;
  • changes in technology; or
  • other legitimate business requirements.

The updated policy will be published on the Website.

The Last Updated date indicates when the policy was most recently revised.

31. CONTACT US ABOUT SHIPPING

For questions, concerns or complaints relating to shipping or delivery, please contact:

AERIDIAN

Email: hello@aeridian.in
Phone: +91 9825406042

Registered Place of Business

Building No./Flat No. 71
Shanti Nagar Housing Society
Laxmi Kant Ashram Road
Katargam
Surat, Gujarat – 395004
India

Principal Place of Business

35 Vishwakarma Industrial Estate
Near Prime Bank
Fulpada Road
Katargam
Surat, Gujarat – 395004
India

32. CUSTOMER SUPPORT

For faster assistance, customers should include the following information when contacting AERIDIAN about a shipment:

Order Number:
Customer Name:
Registered Mobile Number:
Issue:
Tracking Number, if available:
Photographs/Videos, if applicable:

AERIDIAN will make reasonable efforts to respond to customer enquiries and complaints within a reasonable period.

33. APPLICABLE LAW

This Shipping Policy shall be governed by the laws applicable in India.

Nothing in this Shipping Policy is intended to exclude or restrict any mandatory rights available to consumers under applicable Indian law.

Effective Date: 12 August 2026
Last Updated: 12 August 2026

© AERIDIAN. All rights reserved.