રિફંડ નીતિ
AERIDIAN — RETURN, REFUND & CANCELLATION POLICY
Effective Date: 12 August 2026
Last Updated: 12 August 2026
AERIDIAN is the trade name of RISHI ATULBHAI SUDANI, a proprietorship business registered under applicable Indian laws and engaged in the online sale of apparel and related products.
This Return, Refund & Cancellation Policy applies to purchases made through the official AERIDIAN online store.
Nothing in this Policy is intended to exclude, restrict or waive any consumer right, statutory protection or legal remedy that cannot lawfully be excluded or restricted under applicable law.
1. RETURN PERIOD
AERIDIAN provides a standard return window of 14 calendar days from the date of delivery for eligible products.
Customers wishing to request a return should contact AERIDIAN within the applicable return period using the contact details provided below.
A return request does not automatically constitute approval of a return. The product may be subject to the applicable return conditions and inspection described in this Policy.
The above standard return period does not limit any statutory rights or remedies available to a consumer in relation to defective, damaged, materially incorrect, materially misdescribed or otherwise non-conforming goods.
2. ELIGIBILITY FOR STANDARD RETURNS
For a standard return, the product should, to the extent reasonably applicable:
- be unused;
- be unworn;
- be unwashed;
- not have been altered or modified;
- not have stains, marks or customer-caused damage;
- not have excessive perfume, deodorant, smoke or other strong odours;
- retain original tags and labels where provided;
- include the original packaging where reasonably available; and
- include accessories or other items supplied with the product.
AERIDIAN may inspect the returned product before approving a standard return.
3. DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS
If a customer receives a product that is:
- damaged;
- defective;
- materially different from the product ordered;
- the wrong product;
- the wrong size supplied by AERIDIAN;
- materially different from the stated product specifications; or
- otherwise affected by an issue attributable to AERIDIAN,
the customer should contact AERIDIAN as soon as reasonably possible.
AERIDIAN may request reasonable evidence to investigate the issue, including:
- order number;
- photographs of the product;
- photographs of the packaging;
- photographs of the shipping label;
- photographs or video showing the issue; and
- a description of the issue.
Where the issue is verified, AERIDIAN will provide an appropriate remedy in accordance with applicable law and the circumstances of the case. This may include replacement, exchange, return and refund, or another legally appropriate resolution.
4. AI-ASSISTED AND DIGITALLY GENERATED PRODUCT IMAGERY
AERIDIAN uses AI-assisted and/or digitally generated imagery in certain product presentations, promotional materials, model representations, backgrounds, compositions and marketing creatives.
Such imagery is intended to provide a visual representation of the products and their intended presentation.
Because AI-assisted or digitally generated imagery and digital displays can differ from physical products and conventional photography, reasonable differences may occur in aspects including:
- lighting;
- shadows;
- color appearance;
- garment drape;
- texture appearance;
- model presentation;
- background;
- styling;
- proportions of surrounding visual elements; and
- other purely visual characteristics.
The actual physical product, product description, material information, size chart, specifications and other factual information stated on the applicable product page are the primary references for the product purchased.
AERIDIAN does not intend to use AI-generated imagery to intentionally misrepresent the material characteristics, functionality, condition, dimensions or other material attributes of a product.
Where a product is materially different from the product ordered or materially fails to correspond with its stated description or specifications, the customer may contact AERIDIAN for an appropriate resolution.
5. PRODUCT COLOUR VARIATIONS
The appearance of product colors on a customer's screen may vary depending on:
- display settings;
- screen calibration;
- brightness;
- contrast;
- lighting conditions;
- photography;
- digital rendering; and
- other technical factors.
Minor differences in color appearance caused by display or photographic conditions do not automatically constitute a product defect.
However, if the product supplied is materially different from the color or product ordered, the customer may contact AERIDIAN for resolution.
6. SIZE AND FIT
Customers should review the size chart provided on the relevant product page before placing an order.
AERIDIAN may offer different fits, including Regular Fit and Oversized Fit, depending on the product.
Customers should select their size and fit using the applicable product's size chart.
A personal preference for a tighter, looser or different style of fit does not by itself establish that the product is defective.
If AERIDIAN supplies a size different from the size ordered, the customer may contact AERIDIAN for appropriate resolution.
7. NON-RETURNABLE OR RESTRICTED PRODUCTS
Where permitted by applicable law, standard change-of-mind returns may not be available for products that:
- have been customized or personalized at the customer's request;
- have been altered at the customer's request;
- have been worn or washed;
- have been damaged after delivery through customer handling;
- have been materially modified after delivery; or
- have otherwise been specifically identified on the applicable product page as non-returnable.
These exclusions do not remove or restrict statutory remedies that may apply to defective, damaged, unsafe, materially misdescribed or otherwise non-conforming products.
8. HOW TO REQUEST A RETURN
Customers may contact AERIDIAN to request a return using:
Email: hello@aeridian.in
Phone: +91 9825406042
The customer should provide:
- Order number
- Customer name
- Product name
- Reason for return
- Photographs or other evidence where reasonably required
- Any other information reasonably necessary to process the request
After receiving the request, AERIDIAN will review the circumstances and provide applicable return instructions.
9. RETURN SHIPPING
For eligible standard returns, applicable return-shipping arrangements or charges, if any, will be communicated to the customer.
Where a product is confirmed to be defective, damaged in transit, incorrectly supplied or materially different from the order, AERIDIAN will assess the circumstances and provide the appropriate remedy in accordance with applicable law.
AERIDIAN will not unfairly transfer the cost of correcting an error attributable to AERIDIAN to the customer.
10. RETURN INSPECTION
Returned products may be inspected after receipt.
Where a standard return does not satisfy the applicable return conditions, AERIDIAN may decline the standard return where permitted by law.
If a return is declined, AERIDIAN will communicate the applicable reason to the customer.
This does not affect any statutory consumer remedy that may otherwise be available.
11. EXCHANGES
Where an exchange option is available for a particular product, an exchange may be subject to:
- product availability;
- the applicable return conditions;
- size and color availability;
- inspection of the returned product; and
- other applicable product-specific conditions.
If the requested replacement is unavailable, AERIDIAN may provide another appropriate resolution, including a refund where applicable.
12. REFUNDS
Once an eligible return has been received and approved, AERIDIAN will initiate the applicable refund.
Where reasonably possible, refunds will be processed through the original payment method.
The time required for the refunded amount to appear in the customer's bank account, card, wallet or other payment account may depend upon the relevant bank, card issuer, payment gateway or financial institution.
AERIDIAN does not control the processing time of external financial institutions.
13. CASH ON DELIVERY REFUNDS
For Cash on Delivery orders, the customer does not make the original purchase payment through an online payment gateway.
Where an eligible COD order requires a refund, AERIDIAN may request appropriate bank account or other payment details reasonably necessary to process the refund.
Customers should provide such information only through the official AERIDIAN customer-support channel.
AERIDIAN will not request passwords, OTPs, PINs, CVVs or other authentication credentials for processing a legitimate refund.
14. ORDER CANCELLATION
Customers may request cancellation of an order within 1 hour of placing the order.
Cancellation requests should be submitted through:
Email: hello@aeridian.in
Phone: +91 9825406042
Once an order has entered processing, packing, fulfilment or shipping, cancellation may no longer be possible.
Nothing in this cancellation provision is intended to remove or restrict any statutory consumer right that may otherwise apply.
15. ORDERS THAT HAVE ALREADY BEEN SHIPPED
If an order has already been handed over for shipment or otherwise entered the shipping process, cancellation may not be technically possible.
In such circumstances, the customer may contact AERIDIAN and may use the applicable return process after delivery, where the product qualifies for return.
16. REFUSED CASH-ON-DELIVERY SHIPMENTS
If a customer refuses to accept a Cash on Delivery shipment or repeatedly fails to accept deliveries, the shipment may be returned to AERIDIAN.
Because payment has not been collected from the customer for the refused COD order, there is normally no purchase payment requiring a refund.
AERIDIAN may restrict COD availability for accounts associated with repeated fraudulent, abusive or commercially unreasonable ordering behaviour, subject to applicable law.
17. FRAUDULENT OR ABUSIVE RETURN ACTIVITY
AERIDIAN may investigate suspected fraudulent or abusive return activity.
Examples may include:
- returning a different product;
- falsely claiming that an unrelated product was received;
- repeated unsupported damage claims;
- returning materially used products as unused;
- manipulating return or refund systems;
- fraudulent refund claims; or
- other dishonest conduct.
Where appropriate and permitted by law, AERIDIAN may decline fraudulent or abusive claims and may take other lawful action.
This provision does not prevent customers from exercising legitimate consumer rights.
18. REFUNDS FOR CANCELLED ORDERS
Where an order is successfully cancelled after payment has already been received, the applicable refundable amount will be processed through the appropriate payment mechanism.
For Cash on Delivery orders cancelled before payment is collected, there is normally no purchase payment to refund.
19. NO WAIVER OF CONSUMER RIGHTS
Nothing in this Policy is intended to:
- waive statutory consumer rights;
- exclude legally available remedies;
- restrict a consumer's lawful right to seek redress;
- permit misleading or deceptive representations;
- restrict rights that cannot legally be restricted; or
- override applicable Indian law.
If any provision of this Policy conflicts with a mandatory provision of applicable law, the mandatory legal provision will prevail to the extent of the conflict.
20. GRIEVANCE REDRESSAL
For complaints or concerns relating to:
- orders;
- products;
- delivery;
- returns;
- refunds;
- exchanges;
- cancellations;
- payments; or
- other customer-service matters,
customers may contact AERIDIAN using the following details:
AERIDIAN
Legal Name: RISHI ATULBHAI SUDANI
Trade Name: AERIDIAN
Constitution: Proprietorship
GSTIN: 24SBOPS7907B1Z1
Email: hello@aeridian.in
Phone: +91 9825406042
Grievance Officer: RISHI ATULBHAI SUDANI
Designation: Grievance Officer
Grievance Email: hello@aeridian.in
Grievance Phone: +91 9825406042
Registered Place of Business:
Building No./Flat No. 71
Shanti Nagar Housing Society
Laxmi Kant Ashram Road
Katargam
Surat, Gujarat – 395004
India
Principal Place of Business:
35 Vishwakarma, ind.
near prime bank,
fulpada road,
Katargam
Surat, Gujarat – 395004
India
AERIDIAN will make reasonable efforts to acknowledge and address customer grievances in accordance with applicable law and the nature of the complaint.
21. POLICY MODIFICATIONS
AERIDIAN may update this Policy from time to time to reflect:
- changes in applicable law;
- regulatory requirements;
- changes in business operations;
- changes in products or services;
- improvements to customer-service processes; or
- changes to return, refund or cancellation procedures.
The latest version will be published on the AERIDIAN website with the applicable effective or updated date.
22. GOVERNING LAW
This Policy shall be interpreted in accordance with the laws applicable in India.
Nothing in this Policy is intended to prevent a consumer from exercising any mandatory statutory right or remedy available under applicable consumer-protection law.
23. CONTACT INFORMATION
AERIDIAN
Legal Name: RISHI ATULBHAI SUDANI
Trade Name: AERIDIAN
Constitution: Proprietorship
GSTIN: 24SBOPS7907B1Z1
Email: hello@aeridian.in
Phone: +91 9825406042
Registered Place of Business:
Building No./Flat No. 71
Shanti Nagar Housing Society
Laxmi Kant Ashram Road
Katargam
Surat, Gujarat – 395004
India
Principal Place of Business:
35 Vishwakarma, ind.
near prime bank,
fulpada road,
Katargam
Surat, Gujarat – 395004
India
Effective Date: 12 August 2026
Last Updated: 12 August 2026